Defective, Damaged, or Items Shipped in Error – All packages must be inspected for damage when delivered. Flambeaux Lighting guarantees your product for any manufacturer defects for 30 days from the date of delivery. If you have received a wrong, damaged, or defective product; please contact us immediately either by phone at 1-866-799-8443 or via email at firstname.lastname@example.org within 14 days of delivery.
Defective or Damaged Items – For items received that are either defective or damaged, Flambeaux Lighting may offer to send parts for repair at our cost if that will correct the problem. If the problem cannot be solved in this fashion we will issue a return authorization and arrange to ship the product back at our cost. Once we receive the product back in our offices we will inspect the item and either repair it for return to you or replace it with a new lantern
Important – Items must be returned in original packaging with all original cushioning.
Damage during installation – Flambeaux Lighting does not warranty lanterns against damages that may occur during the installation process either by you or a third party installer. Damage which occurs during installation is not covered under our return policy or 30 day manufacturer guarantee.
Flambeaux Lighting will accept returns of any standard products (not including custom built) for ANY reason within 30 days of receipt provided the lantern has NOT been installed or used. Please contact us at 1-866-799-8443 for a return authorization.
Lights or lanterns must be packed in the original packaging and be in sellable condition. There will be a 20% restocking fee and the buyer is responsible for return shipping as well as any damage that occurrs during return shipping.
Also – because our lanterns are made to order a 20% restocking fee will also be charged for orders that are cancelled after being placed for 48 hrs. Please allow 30 days for a refund to be issued.
*Note* There will be no returns accepted on custom made lanterns that are made to order and not regularly available on our website. There will also be no returns accepted on large orders of more than 5 lanterns.